OPEN TODAY: 9:00am - 7:00pm
Google Rating
4.3
Based on 899 reviews
Formula Ford Lincoln Sales
4.3
Kalyscia D
05:28 19 Jan 21
Adrienne Ormond
20:38 18 Jan 21
L L
19:47 18 Jan 21
Ford Lincoln reception was very good. But In-service reception almost never picked up the phone. (Called 10 times probably picked up once, didn't call back after I left msgs either).Brought my car in to fix the tire, however my tire couldn't be fixed so needed a replacement. Was told needed 3 business days to get the tire delivered. Needed my car for work so I took my car back, half way to work the tire ran of out air (no spare tire was placed while car was at in-service....even tho reception said a temporary tire would be placed). Had to borrow pump from friend and put air in the broken tire everyday before work. Was extremely inconvenient (thought for sure a temporary tire was going to be placed since the car was in the shop for 3 hours that day).Waited 4 business days (excluding Sunday) and still did not get call back. Had to personally call to ask them. (In-service reception did not pick up the phone as usual). Ford Lincoln reception had to find out for me, apparently tire was there already but nobody ever called. The tire replacement was smooth.Overall too much work and stress just to replace a tire. 2/5
michael kipling
20:43 16 Jan 21
Ruth Beal
16:42 14 Jan 21
Jenna Lasky
00:57 14 Jan 21
Had my truck in for warranty work. Customer service was exceptional and very accomodating. My truck was also ready early. The best experience Ive had getting repairs.
Ron Carveth
23:41 11 Jan 21
Elan Inpan
16:36 09 Jan 21
Scott Murray
15:53 09 Jan 21
Gary Lowe
17:34 06 Jan 21
Curtis Batson
22:27 01 Jan 21
Very helpful visit last time at formula. Service was well done at accurate. The Cashier (I apologize dont remember the name) dark hair, she went over and above to organize transportation for me so i could get back to work to catch my bus for ttc. Also arranged for me to get back to the dealership to grab my car. Much appreciated. Customer service wins always
Linda White
15:24 01 Jan 21
I had a problem with my windshield wiper fluid not working and a couple of other minor issues. The service department got me in right away, on the same day, even though they were fully booked.The team at Formula Ford Lincoln Pickering was helpful, courteous, and efficient as always. Their shuttle service during lockdown (no waiting at the dealership any more) was much appreciated.I have been going to this dealership for service for over 5 years now, and would not hesitate to recommend them for my Lincoln service.
Chris Ibell
16:11 31 Dec 20
Matt Fleming
23:51 29 Dec 20
Lisa Baker
14:27 27 Dec 20
Sean Mungal
15:04 25 Dec 20
Jet Jackson 5769
23:12 24 Dec 20
Jason Tobin
15:42 24 Dec 20
Nick s
21:47 23 Dec 20
Nice people easy time getting my deal done.
Manya Urquhart
00:01 23 Dec 20
Very unprofessional staff. Do not recommend.
Kiran Allen
23:14 22 Dec 20
Very friendly and efficient. Adam from the service spent time explaining to us. Thank you Formula Ford. Ill be bringing my escape to you from now on.🤩
David Colyer
20:14 22 Dec 20
Terrible service.My truck came in on Wednesday December 9,Wasn’t ready until Monday December 21.The service advisor Monique didn’t listen to anything I had to say. The truck wouldn’t turn on. No electronics worked at all. She had it booked in for a transmission technician to look at it. THERE WAS NOTHING WRONG WITH THE TRANSMISSION. It took her 4 days to get someone to start working on the electrical components of the truckI explain to them my truck broke down in Pickering but I lived 400 km away in North Bay. They didn’t make my truck a priority. I was told every other day my truck would be ready but was never finished. Finally After a week and a half they still had not got nowhere. I told them I needed the truck ready over the weekend as I would back in the areaThey said it wouldn’t be ready for when I was in the area and they still didn’t know what the problem was. Having explain to these people a week and a half ago the truck was show a stored code about an issue with the body control module, they decided to try to replace that part. At 11 am on Monday they said the truck was working again and ready to pick upIt took them 3 hours to fix my truck after taking nearly 2 weeks to listen to what I was sayingI drove 1600km in 48 hours because these people needed 3 more hours to do their jobs.Never bring your vehicle here.It might be 2 weeks or more til you see it again
Logan Myers
00:24 19 Dec 20
Service adviser was very friendly, called me after the closing hours to provide an update on my 2019 f150. It wasn't great news but at least she called. She called me back a day later, to my surprise, to let me know the warranty repair had been completed well ahead of schedule. A great experience.
Peter Kirkaldy
16:09 18 Dec 20
Hameed Dhirani
15:36 18 Dec 20
Everything from start to end was handled very professionally and in a timely manner.
Jay Kemp
14:36 18 Dec 20
Darryl de Meester
20:09 17 Dec 20
Service was fast, courteous and professional as always. I will continue to use Formula Ford as my Ford destination.
Emerald Lawn Care
19:35 17 Dec 20
Excellent service. Brought my truck in for a recall and got a shuttle to drop me off and pick me up free of charge. Recall only took 2 hours which was very fast. Thanks guys👍
Greg Unhola
16:48 16 Dec 20
Peter at Formula Ford was amazing, very helpful and knowledgeable. Entire staff is very good at what they do. I would recommend this dealership to anyone looking to buy a Ford or have their Ford repaired
George Bikas
16:20 16 Dec 20
Rafa Gaming
16:46 15 Dec 20
Amazing service, great experience! Go see Scott or Harun for your next purchase!
gaetano cernigliaro
16:16 15 Dec 20
Formula Ford service was fast and prompt when I came in for my oil change, Kelly was very helpful in explaining my warranty and the car was ready to pick up right on time . Thanks.
Sue Touma
15:28 15 Dec 20
Vishnu S
22:40 13 Dec 20
My 11 explorer had issues with heating, when the local mechanic did everything to resolve the issue but couldnt find the cause and i was pushed to the ford dealership. I had to go in twice as they didnt want to listen to me on the issue from my side and they did generic problem fixes which didnt resolve the trouble. Finally i believe it was the third visit, they had their HVAC specilaist diagnose the issue and ended up that the climate control module had to be replaced which was ordered and that was to be shipped from the USA. After 9 months, never received a call on the order status and i did the follow up today. It didnt sound like the order was placed from what i heard and apparently i should be receiving a call back. In addition they also did the link recall and after 9 months i have the noise from the links back and now that has to be fixed. Love to go american brands but i feel the older vehicles do not get any attention when it comes to fixing issues. And its pretty expensive to own. It makes sense why people own more Non american cars these days that provide more value and less of maintenance troubles.If things work out, i will revisit this review and update the rating, but unfortunately this has caused a lot of my time wasted and a single star is the best representation of my experience with Formula Ford Pickering team.Update: thanks for the response, i h was suppsed to get a call back to my enquiry above on sep 3rd, today as of sep 8th, no calls received.Update: Sep 13 - no responses yet.Update Dec 13 - i was told all the parts have arrived and i. Ooked an appoitment early Nov. The car was dropped off and by evening got the call from service that the part has bot arrived and that there had been some confuaion on their end. The service team wanted me to deal with the parts to clear the dirt.I tried my best to give this co the benefit of doubt and returned back many times but its been only failures and exhibition of jokes.
NVWLS NVWLS2
00:54 13 Dec 20
Laura Rogers
21:41 12 Dec 20
Fantastic customer service! Had significant repairs done to a 2008 Edge, the cost was competitive with a smaller shop undertaking the same work. The customer service was outstanding and the team worked together to ensure I left a happy camper!Big shout out to Normal Ford!
Sam Hurui
20:47 12 Dec 20
Anna Brown
19:40 10 Dec 20
Lina Kakish
16:14 08 Dec 20
5 stars service was excellent .
Taylor Hiebert-Thorne
16:04 08 Dec 20
They treated me like family. If you go looking to get a new/used car, ask for Danielle or Dean; they will take good care of you! 💯💃🔥
V A
00:01 06 Dec 20
Brenda Romeo
14:50 03 Dec 20
DanielSonja MartianTorbica
18:40 01 Dec 20
It was a real pleasure to buy a truck from this dealership! Waleed was super nice and helpful. I am super happy with the truck I bought Ford F150 2012 in amazing condition.
amer amin
21:18 30 Nov 20
Very good experience overall, Monique and Lindsay were so helpful.
Tanvir Sarwar
19:30 30 Nov 20
Steve Joordens
15:21 30 Nov 20
Given the difficulty of the situation, all went very well ... even despite some mechanics calling in sick the day of my appointment. A free UBER to the mall to wait, reasonable wait time given the situation ... all friendly and safe. Thanks all!
when dine
04:02 30 Nov 20
upper under
22:54 29 Nov 20
On Thursday November 26 2020 I left the truck for the Oil Change.My advisor was Loise ,excellent customer service representative.My problem is the next day puddle under car from oil????This is 4 (fourth) consecutive oil change that after ordinary oil change service I have to take time off from work to take car back to shop for fixing.Not to mention my driveway is oily like I have some 30 years old car.Unbelievable,just oil change.This is not normal.Brought to attention to shop manager before but no use,same thing happened again . Unfortunately Monday I have to go back again.
Carlo Santeramo
14:27 29 Nov 20
We had a fantastic and wonderful experience at Formula Ford Lincoln. Was no pressure to buy was a wonderful experience to deal with John to get me into the car that I really wanted which was a 2020 Lincoln Nautilis. I’ve been dealing with John for many years and He has always made me feel comfortable coming in and happy leaving with a new vehicle,I strongly recommend anyone looking for a Ford or Lincoln to check out formula Ford Lincoln you will not be disappointed.
Dyan Harris
19:35 28 Nov 20
All was great....as usual.Thank you
RUDY QUINONEZ
19:24 28 Nov 20
Frank Daneluzzi
16:32 27 Nov 20
Christopher Khan
00:39 27 Nov 20
Oil leak after 2 days on my 2019 Shelby first service after coming back from the dealer. I will contact them to see how well they will respond to the fix and compensate for my inconvenience...very disappointing
Ali Sakhdari
18:04 25 Nov 20
Rob Bean
15:41 25 Nov 20
I know everyone is very busy and COVID-19 is not helping, but I dropped my car off at 9:00am for an appointment to get an oil change and switch on my winter tires. I had not heard from anyone all day so I went there at 2:30pm to pick up my car and it was ready but paperwork was not completed yetI wish someone would have called and given me an update earlier in the day
Jordan McCallum
19:19 24 Nov 20
Abdullah Sinan
19:33 22 Nov 20
Really nice and helpful staff. If your inquiring about a car or buying one I highly recommend going to Zahid, very helpful and makes the transaction with all the papers smooth
Thaddeus Smith
18:52 20 Nov 20
Great staff that have always gotten a deal done for me! Thanks Ali and Zahid
STEVEN DUNN
17:33 20 Nov 20
Aaron W
00:21 20 Nov 20
Very bad service. Workers are extremely rude and they charge ridiculous prices. I recommend going to a different Ford dealership for service on your car.
Mark Stewart
18:37 18 Nov 20
Been dealing with Ford for many years and service in my mind top quality
Ashley Ventura
15:35 18 Nov 20
Pratik Patel
20:45 17 Nov 20
Frederich Andal
20:37 16 Nov 20
Douglas Johnston
19:55 16 Nov 20
Good everything done on time car clean
Ronald Sinko
19:15 16 Nov 20
Reyansh Ahuja
16:28 16 Nov 20
Terrible customer service, workers are ignorant and this dealership charges more for service then any other ford dealer in the gta.
Mike Bernier
16:07 15 Nov 20
vidamin simmonds
20:28 14 Nov 20
Was happy with my their services before but not with this new manager
Clarke Stephens
22:34 13 Nov 20
Paul Hurtubise
20:31 13 Nov 20
Tammie Kip
22:27 12 Nov 20
Formula Ford Lincoln and my salesperson Nigel were absolutely phenomenal. From the minute I walked into the dealership to the moment I picked up my car, Nigel helped me every step of the way! I have bought many vehicles in my life and I’ve never had such a smooth effortless experience as I did with Nigel and Formula Ford Lincoln!
Steven Duffy
20:13 12 Nov 20
David Taylor
19:09 12 Nov 20
I am quite please with level of service and reliability that I find with Formula Ford. I've never regretted any work done through their shop and always, found friendly service.
FindingNatasha
14:26 12 Nov 20
Janice Sirna
16:26 11 Nov 20
Always super helpful and super efficient!
Debbie Smith
22:08 10 Nov 20
Great experience dealing with customer service
Peter Wong
16:20 04 Nov 20
Formula Ford does not disappoint. Has an amazing experience with their Service Dept; Lois was a pleasure to deal with. She kept me well informed throughout the two day service.
Mario Iozzi
15:56 04 Nov 20
Mark Botelho
18:21 02 Nov 20
Clean, great service. Communication is great
Loi Nguyen
15:03 02 Nov 20
I always go see Peter the service Coordinator here every year. Peter is kind, courteous and super helpful. Kudos to Peter. Keep up the great job sir.
Mike Ridout
17:23 01 Nov 20
Overall, another terrific service experience.Sheryl, the service coordinator was able to arrange a timely service appointment for me.Upon arrival, I was greeted and managed by Kelly who is always personable and attentive.The Formula Ford Lincoln Service team are an asset to the dealership!Regards,Mike
Mike Brown
17:12 01 Nov 20
Brendan Harrison
01:12 30 Oct 20
Jay L
14:08 29 Oct 20
Great experience at Formula Ford.I was greeted the second I walked into the service area, was helped. Big plus, hand sanitizer was available at the the entrance and staff were wearing masks, and desk shields were fully in place.Walked through the service and current recommendations, and got updates all along the way. The vehicle was ready when promised, and care was taken in terms of sanitization.Kelly was amazing, couldn't have asked for a better experience.Will be back again after the winter season for another service and tire swap!
frank kelleway
22:50 28 Oct 20
Great service. Work is always completed on time. Kelly always provides exceptional service and makes sure our needs are met.
Vicky Clydesdale
18:10 28 Oct 20
Re: 2011 Ford EscapeFormula Ford was the second quote I received to replace the subframe. The first was quite bit cheaper but when Louis explained the probable cause (made sense) for the extensive rust, what the job entailed and the exceptional mechanic who would work on my car she gained my trust and confidence in Formula Ford. Louis went out of her way to provide some of the best customer service I have experienced.
John McGuire
13:23 28 Oct 20
Excellent service. My next car will be purchased from them, that will be the fourth car I have bought from this dealership. Never had any issues. Always friendly.
dave yamashita
18:07 27 Oct 20
daniel coelho
14:59 27 Oct 20
Took three hours for an oil change. Very poor communication. Definitely won't be going back.
Deb Crowder
13:37 27 Oct 20
Excellent service. Peter, our service advisor was a pleasure to deal with. Very impressed with extra steps that were taken to sanitize high touch areas of our vehicle.
Zack Salman
23:18 26 Oct 20
This dealer is always putting customers first. Love it.The service department is amazing and always goes above and beyond.
Evanghelos Farmakis
19:16 25 Oct 20
Ron Harris
16:04 24 Oct 20
David S
20:46 23 Oct 20
Great service and friendly staff for getting maintenance done on vehicle. Ford provided me info on their safety procedures in advance of my appointment so I knew what to expect.
Michael Williams
15:59 22 Oct 20
I was taken care by Kelly, my rear shocks were leaking needed to be changed. But she perfectly advices me to change my winter tires and get an oil change that was perfectly in my budget and made sure the work done on my ford escape was done to my satisfaction by taking me to my car and letting the mechanic explain the funny noises and took care of it. WOW!!! Thanks to the Mechanic sorry I forgot his name and a big thank you Kelly.
Tariq Islam
14:35 22 Oct 20
Richard Souch
13:39 21 Oct 20
Manik Garg
00:29 20 Oct 20
christian doles
21:32 19 Oct 20
Chris B
16:56 19 Oct 20
Glenn Wollen
22:17 18 Oct 20
Ed Novak
19:58 18 Oct 20
Brian Meldrum
19:08 17 Oct 20
Great service. Will be back next time I need service.
Tony
17:55 17 Oct 20
Kelly Romano
14:09 17 Oct 20
Able to get an appointment relatively quickly. Felt secure with new COVID protocols. Service was done the same day and the explained fully what was needed. Pricing was very reasonable and staff was friendly.
Breanna Gordon
04:41 17 Oct 20
Julian Perez
19:25 16 Oct 20
Todd T
15:10 16 Oct 20
Gerry Osborne
14:19 16 Oct 20
Taylor Young
15:49 15 Oct 20
Robert Collins
14:56 15 Oct 20
ZORANCO BILL Dimkovski
03:40 15 Oct 20
Bob Heath
20:19 14 Oct 20
Nathanael Neumann
19:08 14 Oct 20
I went into the dealership to have something looked at with my car, and Lois in the service department made that effortlessly easy and convenient. Lois made the experience personable, and professional at the same time. She stayed in contact while my vehicle was in the shop, and gave me updates until it was finished. Great employee who made my experience very positive.
Nabil El-Tannir
21:14 13 Oct 20
What a great and professional service at Formula Ford Pickering. I brought my Edge for a recall service. They were quick and responsive. Of course, mask and sanitizer were mandatory to enter the service centre. They also booked an Uber to drop me home until the service was completed, then called few hours afterwards with a scheduled Uber to pick me up from home. My Edge was sanitized and cleaned before the service and afterwards as well. It was a great and friendly experience.
GREGORY REECE
18:11 12 Oct 20
Carahs Safety
15:26 12 Oct 20
Had a good experience on my service work last week. They handled Covid-19 well, including leaving notice of sanatizing of customers vehicle after service. The use of Uber for customer service was well organized. It was somewhat noisy (echoing) while checking in due to power tool usage from service shop and other customers increased volume, while conversing with service agents with socializing gap.Customer service was a 5 star.
Linda Hart Mulgrew
14:46 09 Oct 20
Mathew Devassia
20:05 06 Oct 20
Rosemary Loney
20:13 05 Oct 20
I was very happy with the service I recently received from Ford, they were very kind and helpful and checked everything on the car to make sure it was in good working condition.
Pat Connolly
19:23 05 Oct 20
joseph demunda
20:32 04 Oct 20
Great staff and service.
Talha Hussain
18:12 04 Oct 20
Amazing sales experience. Came from Kia and the professional approach is evident. Quick and on time! Dom Alonzi worked on the ball to make the sale happen and kept me in the loop at all times. Gave 4pm as pick time and the car and paper work was read and I left at 430 with my car!Hope the service experience will be similar 😃.
micha.v
15:25 04 Oct 20
I have had only very good experience with this dealership. Always good to deal with John Brimo the manager. I’m very happy with my new 2020 5.0 F150 and the deal we made. Will definitely come back again.
jeffery Burjaw
22:26 02 Oct 20
Ryan Mavi Clamor
19:49 02 Oct 20
Keith Parsons
12:41 02 Oct 20
Great experience buying our new truck. The whole staff was a pleasure to deal with.
Talha Hussain
17:57 01 Oct 20
Had an amazing experience deciding, buying, and picking-up my SUV. Dom Alonzi is the most efficient sale rep I have met. Quick and to the point so you get the best prize quickly. He got the SUV ready within 48hrs and i picked it up exactly at the time we agreed on.If you are looking for a great experience overall, reach out to Dom Alonzi!
kim derry
22:52 30 Sep 20
ron stewart
16:17 30 Sep 20
John Lougheed
23:44 29 Sep 20
Waleed was amazing, I found the vehicle I want on their web site, called and Waleed went out and took a bunch of photos and sent me the widow sticker. Then he went over all the options. He actually new everything about the vehicle and was passionate about selling me the car, where as other dealerships didn’t seem all that interested. I came all the way from BURLINGTON to visit Formula Ford. I got the car I wanted with the right price. Great teamwork at Formula Ford, good experience picking up our new Explorer ST.
Lauren Odorico
21:15 29 Sep 20
Tim Hutton
20:49 29 Sep 20
Domenic and Dean at Formula Ford are awesome! After making a mistake with my last vehicle purchase, I’m so glad they were able to get me back into an F-150.
Dave Welsh
20:01 29 Sep 20
Cathy McGouran
19:53 29 Sep 20
Anthony Bafaro
21:27 27 Sep 20
Got a puncture in one of my tires on a Friday evening coming home from work. I rushed over to Formula Ford as it slowly leaked out. I made it without going completely flat but all the service guys were gone for the night! The service lady was great, I left it for the night and it was up and running the very next morning with oil change and tire rotation by 10am. I thought I was without a vehicle for the weekend but they managed to Git-R-Done!!!👍
Shannon Kemp
15:48 27 Sep 20
We had brought our Ford Explore in for a few recalls as well as an AC issue that turned out to be the compressor and we needed a new one. We were out of vehicle for almost 2 months and the warranty only covered 10 days for a rental so it really put us out. We understand with Covid there are delays but I think there should’ve been more done for us regarding a rental vehicle. Although the person we dealt with was quite friendly, there were times when we could not get a hold of them and our phone calls weren’t returned until days later. Then when we finally went to pick up our vehicle they could not find our keys for about 45 mins. Finally, they were found and we left in our Explorer that was quite dirty. We just thought that after all this time and inconvenience, they would at least give it a quick wash.Not overly impressed.
porsche7366
11:20 27 Sep 20
Friendly and helpful staff!Service was done on time!
Tanya Peddle
20:04 26 Sep 20
mahammad malik
19:03 26 Sep 20
Narender K
23:00 25 Sep 20
Kimberley Smith
13:25 24 Sep 20
Rusty Nailer
22:11 23 Sep 20
I would never in my life again go to this or any other ford,, basically just charged me $300 for an oil change that took 6hrs
ali zaidi
21:27 23 Sep 20
Fast and easy service booking. Peter has always been very helpful and accomodating. Professional support for peace of mind..Thanks all.
wendel alsisto
14:06 23 Sep 20
Justin Prevost
13:56 23 Sep 20
They were awesome! Customer service did a fantastic job at scheduling my visit, shuttling me back and forth and just over all taking care of me. I’ll always go there now
Korine Reilly
16:16 22 Sep 20
Prompt and efficient service and friendly staff.
Dimitri papamanolis
15:47 22 Sep 20
Great service as always. All the work required was communicated promptly and completed in a timely manner. Keep it up!
Francisco Malheiro
04:48 22 Sep 20
Andy Jackson
16:40 21 Sep 20
I never realized how bad the steering was till it was fixed.Good service, parts to expensive as expected. Put my snow tires on for me but forget to reset the tpm
Mike Sayers
21:24 20 Sep 20
Danny Di Donato
15:12 20 Sep 20
Mike Lee
09:49 18 Sep 20
Their communication and speed of service is top notch!Thanks Formula Ford
Iman Haidar
00:55 18 Sep 20
How grateful I have been for the quick service I have received, particular appreciate Lois Chenell for advising me. Please accept my sincere thanks team Formula Ford Lincoln, Pickering. ON.
Ryan Orlecki
15:01 17 Sep 20
The service was fast and great. They knew what they were doing right away and they got my car fixed as soon as possible but effeciently
Michael D'Andrea
14:22 16 Sep 20
Nigel was great to deal with. Very Knowledgeable, fast response time. Truly working for his customers.
ROOPESH GOPAL
13:39 16 Sep 20
It is my very first Pickup truck in Canada and had a great experience buying it from Formula Ford Lincoln. Haroon and Nick were very supportive all through. Most importantly, I would like to extend my sincere gratitude to Waleed who had to step in at the last moment to make sure that we could pick the truck up on the day we wanted to. Thank you all so much and hopefully see you soon during my first service appointment! God bless!
Russ Birnie
18:15 15 Sep 20
Ryan Kelleway
13:49 15 Sep 20
Robert poposki
19:59 11 Sep 20
Shabana Noreen
19:41 11 Sep 20
Had an amazing experience!!!
Ross Tuck
19:12 11 Sep 20
Jimbo H
18:29 10 Sep 20
I live downtown but still get my 2014 Edge serviced here. Best service shop people I've dealt with, yes it may cost more but trust is everything when it comes to care care
Daria Kostyra
04:32 10 Sep 20
Everoll Harris
14:45 09 Sep 20
Great service!
Neill Rampersad
19:04 08 Sep 20
I went to Formula Ford to see a 2020 Ford Mustang. I saw on TV that the Ford Employee pricing event was happening. The salesman Haroon Quereshi was very helpful in answering my questions. He was knowledgeable in all of the car's tech and showed me everything about the car. His experience built my confidence and now I own a 2020 Ford Mustang GT PP2! Thanks Formula Ford Lincoln!
Roxanne McCarthy
18:58 08 Sep 20
Jack Page
18:20 08 Sep 20
Logan Guest
17:51 08 Sep 20
Nigel Timal was amazing to work with and helped us find the F150 we were looking for. He was extremely helpful and we will definitely be back to Formula Ford Lincoln to buy a vehicle for my wife in the future!
Mitchell Robson
16:24 08 Sep 20
Queen Gacha
22:21 04 Sep 20
Lack variety / stock. Hard to make a good deal.
ANDREW Cannata
19:41 04 Sep 20
Dealt with Someone from parts no clue what his title is, ordered parts for my car. Told him I can pick up the parts After the long weekend as I’m away he said word for word “No problem at all!” With enthusiasm.Communication is subpar at this location.Barry (parts driver) then comes to my work makes my coworker pay for the parts in cash or else he charges “additional storage” brings no change no nothing expecting my co worker to have the exact change lmao.Definitely won’t be ordering again, had great service from David earlier.
Rachel Chinchilla
16:47 31 Aug 20
Poor customer service and unruly business requests - I would not buy from this dealership!We contacted them about a truck on a Friday and that we needed to come on the Monday as we were quite a distance away and we need approval for the vehicle via my husband's work. We offered to give a refundable $500 deposit to hold the truck. The sales manager Dean told our sales person that we had to give a $1000 non-refundable deposit. What??? There was never paperwork to tell us that it was non-refundable and I was not told it was non-refundable until I asked!i emailed the heads of the dealership and they said it was due to a shortage of trucks. You would think with a shortage they wouldn't have been worried about holding a truck as they know it will sell if we didn't take it and the appreciation from the customer in helping would far out way the risk. We ended up buying from another dealership locally that not only held the truck for us, they did it without a deposit. Customer service! That is what it is all about!
Alan Steed
18:53 29 Aug 20
Terrible service department. They don't diagnose a problem, they guess - at your expense when they guess wrong. Zero stars.Response to owner: No need to talk, thanks. We're gone as a customer of Ford and Formula Ford.
BADodoy Vidz
04:09 26 Aug 20
I brought my ford here 3 weeks ago, I have A/C problem. They Diagnosed my car and they said my evaporator has leak and the compressor has problem and both need to be change. It will cost $5,000 plus labor. Diagnostics cost me $160. I went for second opinion and found out my A/C needs refrigerant for the system, and the vacuum test shows NO leaks in the system and the compressor is working good and cost me $80. My car is only 5 years old and as A/C technician I know this dealership is NOT HONEST or worst incapable technicians.I bought my car here brand new and even the extended warranty. At the first year they are ok but in the past year before my extended warranty expired if I complain something wrong with the car they will always say "that is normal" now my extended warranty expired they are the first one to say "this need to be fix"Please STAY AWAY from this dealership
shak mohamed
20:14 23 Aug 20
Ena Shaw
21:33 21 Aug 20
Corey Hannan
20:19 21 Aug 20
Mark Traill
17:11 21 Aug 20
Service was good had it in for my 2nd oil change and I asked long it would take approximately and they said 40 minutes and they asked if I needed a shuttle service. I said no I’m going to grab a coffee then go for a walk and 40 minutes later my cell phone rang and I did a turn around on my route back to pickup my truck. Was excellent
Brandoe L
19:19 20 Aug 20
Patched a hole in my tire. Tire has yet to lose pressure.
Pd Kd
21:35 19 Aug 20
Ramona Chetram
02:52 19 Aug 20
Formula Ford Lincoln service was excellent today especially during these unprecedented times of COVID. Very professional. Safe. And efficient. I received a loaner vehicle for the day. It was in immaculate condition. Could not all for more. Thank you!
Dave Matthews
22:05 18 Aug 20
Don Alton
19:19 18 Aug 20
Excellent service as always.
Iqbal Siddiqi
19:18 18 Aug 20
Been bringing my car in for service since 2013 and always had a great experience.
Erika Maddelin
13:56 18 Aug 20
Terrible service. Tried to fix door latch problem on F150 but still have problems. Have Transmission issues and Formula Ford does not even test drive the truck. Service Manager Shawn says its a "software" issue. I take it to anther Ford dealer who know what they are doing and they confirm its a mechanical issue. Then Shawn lies and says they don't have any openings to do the repair. They charge you for service that they don't actually do. They fast track your vehicle in and out without doing the repairs. I will never step foot in this dealership again. Most incompetent and unprofessional dealership you can ever go to.
S S
13:34 18 Aug 20
Me and my family were there last night Aug 17/2020. After our meeting with the sales rep about a new f150 i asked them did anything seem weird. My wife and 17yr old replied that the rep seemed upset that we were requesting a certain type of truck. He didn't seemed to want to work with us to try to find something that would work. Even at the end no brochure or his card to say here have a look at home and see if anything can work for you.It was a feeling of here's what we have you have to buy this and its a "ford we are the #1 seller since the ice age "Well Dodge may just get one more added to their number.
claudio pagnotta
21:56 17 Aug 20
Service department is terrible. My transmission was having issues. Formula Ford does not even do a test drive and then says they can't find the problem. Then Shawn, the service manager, says its a "software" problem. He then lies and says they are booked up and take it to another dealership. I take it to another Ford dealer and they confirm its a mechanical problem. Formula Ford then tries to fix my door latch as the front door does not stay closed. After trying to fix it, the problem then reoccurs. This dealership do not know how to do repairs and then charge dealership prices to do them. I will never go back. You are better off going to another Ford dealer. These guys are unqualified and unprofessional.
Stomp Kinglock
21:14 17 Aug 20
I love working with Lois Chenell. Always friendly, knowledgeable and always informative.Thank you Lois.
Brandon Silcock
17:23 17 Aug 20
PDS
15:38 17 Aug 20
Always professional. No waiting onsite or shuttle service due to Covid-19, Uber service was offered.
donna toy
15:02 16 Aug 20
Javed A
23:21 14 Aug 20
DN Sharma
22:08 14 Aug 20
Excellent service and a great team!!
Isaac Folayan
20:41 14 Aug 20
Service desk was Courteous, professional and very accommodating. Overall I had a good experience with them.
Maria Copsas-Mougos
18:51 14 Aug 20
Sheila Paulo
15:49 14 Aug 20
The staff is very friendly and helpful. Great service!
TERRY CAO
03:46 14 Aug 20
Darryl Castellano
21:09 13 Aug 20
Proper COVID-19 protocols were in place. The Service Tech - Lois provides very good customer service. Her manner was respectful and warm.
Troy Rack
20:59 13 Aug 20
Brad Lodge
19:13 13 Aug 20
I purchased my first new Ford F 150 from Formula Ford this month and my experience was more than I expected. Joe was very helpful and got me the exact truck I was looking for. I am really happy with my truck and would definitely recommend buying a vehicle from Formula.
Maggie Wu
14:49 13 Aug 20
Lovely service! Our first purchase with them went by smoothly and all reps were very helpful and kind during the whole process.
Waleed Khan
15:40 12 Aug 20
Amazing service, Lyndsay and Monique booked me in and Kelly was my service advisor. They sanitized my vehicle completely. Ian the tech installed the bug deflector for me and I was in and out in no time!
Alex li
19:26 11 Aug 20
Jerry Dobson
00:16 11 Aug 20
Mary Wells
17:51 10 Aug 20
The staff of Formula Ford. Service department are polite, professional, friendly & during this time of COVID, conscious about staff and customers health and safety. They sanitize the car before and after service so you can leave feeling confident. I recommend Formula Ford.
Tom Anderson
11:08 10 Aug 20
Oscar Bernardo
22:42 09 Aug 20
192,000 spark plug service and air filter... great device and timely delivery. Thank you
Cheryl Hiltz
20:53 09 Aug 20
Hi Ford Lincoln of Pickering, my husband M. ike had recommended me to call you because of his past dealing with you. He wanted to get me to know what it is like dealing with situations like this, he usually handles it and I am grateful for the experience not only did Louis treat me very nicely but she kept me informed regularly when my input was needed. Louis went out of her way to make sure I understood what was happening. Thank you for the great service and that's what makes me want to tell others about you... Cheryl😁
Darren Huget
20:08 09 Aug 20
I have been going to Formula Ford to have my car serviced since I bought it, and I am quite happy with the service I have had there. Just a few things we have not figured out but I have no doubt we will resolve them. Thank you for your service and patience Formula Ford.
Robert Liderri
18:48 08 Aug 20
Mike Pettigrew
19:24 06 Aug 20
I would like to start off by saying what a great experience we had with this dealership.Dean,Sonny,and Zahid were fantastic.We bought a car pretty much over the phone.They were honest and extremely helpfull when we arrived they had everything pretty much good to go.We test drove the vehicle and when we decided to purchase they mad the transaction seamless .I would highly recommend this dealership to anyone Thanks again guys
Murray Nicholson
23:38 04 Aug 20
Jackie Evans
19:18 04 Aug 20
Lois in the Service Centre is great. Appointment went very smoothly. Tire was flat at the time of my oil change. Lois made arrangements to order the new tire and had the spare installed so it wouldn't inconvenience me. I made another appointment to have the tire changed, it was done quickly. Lois is a pleasure to deal with!
Mike
02:28 02 Aug 20
Impressed with their Covid 19 precautions. Excellent cleaning/sanitization of your vehicle before and after service. Thanks
Nathan Simas
23:56 01 Aug 20
Mandy Wiseman
19:50 01 Aug 20
Fantastic service and sales staff. Recommend buying and servicing your Ford here.
Don Troughton
17:25 31 Jul 20
McRae Roofing
15:46 31 Jul 20
I went into have my running boards and breaks looked at as I was having issues with both! They were able to rectify the issues with both. From the time I dropped off my vehicle to the time i picked it up I was extremely satisfied. They kept me updated and everyone I dealt with was extremely helpful. Peter in service was a pleasure to deal with! I would have no problem recommending!
Bass Earl
13:13 31 Jul 20
I had a FORD recall for my airbag. Formula was great at getting the part needed, setting up the appointment and completing the work quickly!All of the staff were very helpful and friendly! Monique at the appointment desk and her coworker were very friendly! Peter in the service bay was wonderful! The young fellow on the lot was awesome in arranging a great spot for me to drop off and pick up my car!!Thanks for the great all round customer service!!E. Bass
George Avola
23:13 30 Jul 20
ROANNA SABEH-AZAR
20:54 30 Jul 20
My experience has always been stellar sense my first call to Formula Ford with Julie and Nigel! We accommodated me in every way possible, we are very professional and I’m now in the most beautiful F150 that brings tears of joy to my eyes! Thank you so much for making the next three years of my life memorable
Louis Rodriguez
19:33 30 Jul 20
Amin Virani
18:24 30 Jul 20
My Ford fusion ac vents was not fixed properly, after charging me $ 350.
Jeannie Buckland
23:23 29 Jul 20
Excellent customer service. Pleasant and on point with safety measures regarding covid19.
Cecilia Quiros
22:02 29 Jul 20
Afzal Nakhuda
21:09 29 Jul 20
I'm really pleased with Formula Ford/Lincoln and their staff. All of the members I have interacted with are very friendly. They always greet you with smiles, and take the time to answer your questions. I think Due to covid they weren't doing shuttle drop offs. But they hooked me up the Uber drop off and pick up without any hesitation. I have dealt with other dealerships (including Durham Mercedes for my other car) and Formula Ford/Lincoln is much superior when it comes to customer service.
kk
15:21 29 Jul 20
Gary Harris
23:02 28 Jul 20
HOPPY T
20:04 28 Jul 20
We made contact with Dom. And he went above and beyond to walk us through the purchase of our 2020. Hybrid escape. And gave us his word that if we need anything at all that he is there for us. A pleasant and stress free expérience during and after the deal was signed
B B
20:01 28 Jul 20
Had a great experience with ford Lincoln. Great customer service.
dan leocata
16:31 28 Jul 20
Great service! Had the pleasure of dealing with Dom who made it possible for me to get the car I’ve always wanted! Everyone is friendly and never felt pressured to make a purchase. Thank you Dom and Formula Ford!
David O'Day
14:40 26 Jul 20
Gregory B
13:38 26 Jul 20
Lois in service is fantastic. Always a great experience
Ryan Mason
21:16 25 Jul 20
Honest and professional service. Lois is the best and always a pleasure to deal with.
Niklas Chandrabalan
19:44 25 Jul 20
Scott Gordon
19:06 25 Jul 20
kay haugh
01:01 25 Jul 20
Absolutely the worst customer service ever. They only care about sales, once your warranty is over...then they don't care about any problems you have.
Sandy
18:23 24 Jul 20
Our salesperson Waleed was great & very knowledgable about Ford's products. His follow up has been fantastic & the other 2 involved in are deal (Ali & Sonny) were also friendly & accommodating. We are very happy with Formula & look forward to many years of service with them.Thanks again guys...we love our new Ranger.
Dennis Athanasopoulos
23:04 22 Jul 20
Charm Jeffrey
23:02 22 Jul 20
Maria Tsirtsimpis
22:28 21 Jul 20
Nicole Hart
21:27 21 Jul 20
Greg R
20:01 20 Jul 20
George Koufis
21:02 19 Jul 20
Anjan Ghosh
21:33 18 Jul 20
Well, during this Covid-19 Formula Ford really took care of everything. There service and support is excellent. I highly recommend.
waine rowe
20:11 18 Jul 20
Jeff Taylor
20:07 18 Jul 20
Service was done quick and professionally. A/C problem, noleak found and recharged. Hope all good... time will tell.
michelle campagna
19:02 17 Jul 20
michelle knowle
16:45 17 Jul 20
Neil Bursey
11:22 17 Jul 20
Excellent service and professionalism
mark tinker
19:29 16 Jul 20
John Os
13:53 16 Jul 20
R Pennington
22:01 14 Jul 20
McMykuL J
20:01 14 Jul 20
Patrick Kelly
13:35 14 Jul 20
I have been dealing with the service department since 2010 with my truck and I've had nothing but the best service with the service technicians and mechanical staff. I would recommend Formula Ford to any one who wants to buy or get there vehicle serviced.
Zia Rassy
13:27 14 Jul 20
Linda Ebert
11:57 14 Jul 20
peter hicks
20:05 13 Jul 20
Great sales person Scott an good experience
Ray Kies
19:44 13 Jul 20
A very pleasant car buying experience. And I love my mustang. Thanks and stay safe
William Sutherland
16:44 13 Jul 20
No hassle. Great service.
bhrat hans
14:47 13 Jul 20
Samuel Singh
22:58 11 Jul 20
The Team at Formula Ford we’re amazing! Looked after me and all the details of my purchase. They really took the time to ensure my purchase was smooth and unforgettable. I look forward to working with this team again in the future.
James Cooke
19:28 11 Jul 20
Monique Tzaras
17:47 11 Jul 20
I brought in my Chevrolet Cruze to get an oil change and there was no issues, thought there would be due to the fact that I dont own a Ford. I was very impressed by Stan the technician who did the oil change who reset my OLM to 100% and left it on so I could it was reset. Lyndsey at the cash was delightful and very quick in processing my payment. Keep up the great work and customer service!!!
Steve Dodd
17:34 11 Jul 20
X Jin
18:19 10 Jul 20
We came to this dealership on July 10th at 1:30 pm for a recall letter on our Ford Escape. The reception lady working at service department first told us we need to wait for 4 hours while the recall letter says this check can be done as little as 10 mins. She said 4 hours reason being they don’t have available technicians and equipment until 5 pm, then why book us at this time. Further asking if this can be done quicker as we need to go somewhere else, she said she doesn’t know and even asking back if we want all their technicians to drop what they are doing right now and just do service for us. This is VERY RUDE and not professional at all.A technician heard us arguing and came out says he can do the work now. And we got our car back in about 15 mins.Ford need to hire a better service reception who can do a proper job by giving customer accurate and helpful information.
TIM DEVLIN
17:17 10 Jul 20
Great price and great service from Waleed and Sonny
JIM DiNoto
19:33 09 Jul 20
Linda Mayer
21:28 08 Jul 20
Always helpful and pleasant to deal with.
rick fajarit
01:54 07 Jul 20
Harris Jones
22:04 06 Jul 20
Feel totally taken care of.
Daniel Cormier
19:36 06 Jul 20
Wadad Arnaout
19:24 06 Jul 20
Excellent service. Friendly service advisors
Panda Peeps
19:12 06 Jul 20
Very helpful service team. When a problem arose, they went out of their way to fix it. Much appreciated!
Gary Forth
14:51 06 Jul 20
Natasha Beharry
13:29 06 Jul 20
Service was good but felt people could have been a bit more friendly. . The only complaint I have is if a customer says they are bringing their car the night before ( which was a Sunday night)please leave specific instructions on where to leave the car etc if the god damn gate is closed.
Shelvin Li
12:52 06 Jul 20
The Service level was great once you get an appointment, was hoping they will call and remind when vehicle is due for service when you buy the service package, was told the reminder program is no longer active. otherwise the appointment went great, quick turnaround and good follow up. would have given 4 star if they have reminder service
Ron Pfaff
01:40 06 Jul 20
Vehicle suddenly broke down on a Friday. Very knowledge and staff and Ford Technician were able to diagnose the problem and get me back on the road before end of day.
Paul Shepherd
01:30 06 Jul 20
Efficient customer service and work to vehicle carried out quickly, uber provided to drop me off at work and pick me up when car was ready for pick up. No complaints at all!
Patricia Shand
00:41 06 Jul 20
Nathaniel Morgan
21:59 05 Jul 20
Ali Khoja
21:31 05 Jul 20
I recently purchased a mustang from Formula Ford in Pickering. The team really went out of their way to help me despite all the challenges of Covid. In fact not only did I have a great experience buying the car but two weeks after I took possession I ran over a nail and had a slow leak. I called and they immediately squeezed me in so I could get get back on the road. Great service! Thank you Ali and the team at Formula Ford!
Worrell Smith
21:27 05 Jul 20
Angelo B
20:48 05 Jul 20
Brandon Lalonde
20:31 05 Jul 20
Nancy Douse
20:26 05 Jul 20
Rick Johnson
20:18 05 Jul 20
Damian Sebastian
19:59 05 Jul 20
Petr Vales
19:53 05 Jul 20
Erin Bouwmeester
19:45 05 Jul 20
The best service I have ever had from a dealership. Efficient and educated. Respectful of any time restrictions and always strive to meet my needs. Never been disappointed. Great service
TaffyCat Vlogs
19:37 05 Jul 20
I strongly recommend this dealership for purchasing a vehicle. From the moment you enter the showroom the lady at the reception was very cheerful and helpful, the sales team was very knowledgeable, the auto parts person quick to find us what we were looking for, Sunny in finance who was knowledgeable and took care of all the details..all in all a great experience when making this important decision of purchasing a vehicle. A special shout out to Damien who was prompt in delivering the vehicle and walking us through the decision. Thank you to the Manager Ali who was very kind and courteous and took the time to help us. Great teamwork, great service, huge inventory.. Check them out!
Sam Porco
19:35 05 Jul 20
mark spiers
19:04 05 Jul 20
Steven Lukac
13:07 05 Jul 20
Had a great experience with the truck buying the sales manager John was great the dealership in helping with extended warranty purchase overall a great experience
Don Johnson
00:20 05 Jul 20
Nigel made it easy to do business with during these times.
Jim Markos
00:15 05 Jul 20
Amazing service, thanks Nigel and Julie.. again!!!
Chris Bedini
20:17 04 Jul 20
It was great dealing with John Brimo and the rest at Formula ford
6ix_beast
19:44 04 Jul 20
Asked for just an oil change that usually runs for about $65 and they ended up checking a bunch of other stuff that I didn't asked for. Bill for oil change cost me $105 soo. Yea wont be going there anymore.
Debbie Walsh
17:31 04 Jul 20
My trip to Formula Ford this morning was one of the best experiences I had. From the second I walked into the door to the time my car was finished. Maintenance and oil change appointment and I also added a new bug reflector. They knew who I was and what I was there for. Thank you some much Rose for making my experience this time an absolute great one.Debbie Walsh
Carl Hochreiter
17:49 03 Jul 20
I’ve been a formula ford customer for 10 years, they are the best. Stewart in service is second to none. The best service advisor you could ask for . Always goes out of his way to make sure your 100% satisfied They actually care about you and your vehicle. They are honest and always fix your vehicle the first time at the exact price they quoted you. Very affordable and quality work. Thanks for taking great care of my family, keep up the great work
Patrick Gagne
15:17 03 Jul 20
Was I there recently. Visit was so seamless that it slipped my mind. all was well.
Brent Giffin
15:11 03 Jul 20
Excellent in and out for a scheduled service. All wwork performed in a timely manner. Friendly staff and a lounge to watch TV while waiting. Total tome about an hour for oil change, tiee rotation, brake check , cabin filters and wipera changed.Good Job
Chris Ugolini
13:45 03 Jul 20
We are very disappointed with Ford and their customer service. Last August (2019) we needed to replace our family vehicle and after discussing options with a salesperson at the Pickering Ford dealership, we went with a Ford Flex (2018 used model with approx.. 14,000kms). Before purchasing, the salesperson confirmed again that a roof rack could be installed and would support our canoe / kayak – we paid an additional cost for this add on and now nearly a year later, still waiting for the installation. We have followed up numerous times and keep getting the run around about parts and shipping delays ?? (this is before the COVID situation). We have left several messages with both the sales person and the parts department and no one has returned our calls. We've been more then patient waiting for this installation and very upset with the treatment we have received from Ford!
Zakheria Nixonik
13:07 03 Jul 20
Ryan Persad
12:39 03 Jul 20
I’ve been going to East Court Ford for over 3 years now and every time I go, I’m always dissatisfied with the service, however I still take my vehicle there because it’s the closest place to my home. I decided to try Formula Ford for the first time this week and I was pleasantly surprised with the difference in service. They try their best to accommodate, they follow up with their clients and they explain all the services being done to your vehicle.
Cinthya Bravo
11:08 03 Jul 20
Great service, very efficient and friendly staff
tamiqua barrett
04:43 03 Jul 20
Mustafizur Rahman
02:30 03 Jul 20
Service was pre-scheduled for oil change, tire rotation, cabin filter replacement and recommended service checks. It was quick and on time. During COVID 19 the dealing representative and everyone in the office area maintained social distancing. Employees were supportive. It was my first visit after purchasing the car from the same dealership. Overall I am satisfied and will be doing services with them. Service cost was within my expectation.
Sarah
00:26 03 Jul 20
Reliable and professional. Best service around!
Joseph Lamanna
23:32 02 Jul 20
Formula Ford has Great Service! and the Staff are very helpful and courteous.
Jeen Ylmo
23:01 02 Jul 20
that was my first time at the place but the experience was very good and the service was close to perfect the only reason I don't say perfect because the is nothing perfect in this world but the customer service was excellent and everything i was hoping for so thank you for such wonderful service
Angela Woppman
22:22 02 Jul 20
I have to say this is the best service and experience that I’ve had with a Ford dealership since I’ve owned my Ford. I would highly recommend going to this dealership.
Junior Scorcha
22:20 02 Jul 20
Jeff Simms
22:14 02 Jul 20
Kristine Peruzzi
21:41 02 Jul 20
Jennifer Spear
20:17 02 Jul 20
Always great service, I have been bringing my car there for service for 12 years. Now during COVID they took care to make sure their customers and staff were safe. They went above and beyond to make sure I was taken care of. Special thanks to Kelly & Ralph.
CARNA4 Whole Food Nuggets for Pets
20:04 02 Jul 20
I’ve been going to Ford Pickering for all of my Ford Escape maintenance needs for the past 2 1/2 years. Frank, my mechanic, is awesome. I always feel like they are honest when recommending work. Frank does an exceptional job when he’s working on my vehicle. Everything is explained and accounted for. I trust him and Ford Pickering explicitly. Thank you to the Ford Pickering team!!
Eva Pella
20:02 02 Jul 20
Allison Alexander
19:47 02 Jul 20
I had a great experience at the service desk. I love how informative and helpful everyone was. The service center also took many precautions to protect everyone from Covid19.
Ryan Rowland
19:42 02 Jul 20
Jessica Siddle
19:37 02 Jul 20
Joselito Buenaventura
19:03 29 Jun 20
Gihan Bois
01:16 26 Jun 20
Really bad experience with really horrific sales
Sheila & Mike
23:13 23 May 20
Thanks Haroon Qureshi and the Formula Ford sales team for a smooth and safe contact-free purchase experience. It was a win-win-win. Reduced both our carbon footprint and monthly expenses. Know our vehicles will go to a happy home and we are so looking forward to welcoming the new addition to the family next week.
G Pang
18:49 04 May 20
Good people, good service, and good place.
Yuri
17:47 04 Apr 20
Valery Perepeliuk
18:32 24 Mar 20
Ali had always provided great customer experience for my parents. He devoted them as much time as they needed. Ali is always there to help with any questions they may have and assist with anything post purchase anytime. We have bought a car with Ali prior to this one, and make sure to follow Ali to any dealership he goes. Many many thanks.Valerie
stan griffiths
20:35 12 Mar 20
If your looking for info, or curious....maybe you are ready to buy.....go in and visit my good man Amer Amin at Formula Ford in Pickering. Easy to talk with, and helpful. My visit was a soft enquire for the future. He will keep his eye open for what I'm looking for and give me a call. The lot is well stocked with new inventory and a good selection of previously enjoyed vehicles.The lot is very large and well lite.
Chuck New
18:07 12 Mar 20
Peter Whyte
16:37 12 Mar 20
West Rouge Massage Therapy and Acupuncture Clinic
22:59 09 Mar 20
To say that visiting Formula Ford Lincoln Sales was fantastic, would be an understatement. From when I first entered the dealership to when I exited it, I was astounded at the level of care and respect the employees gave their customers. Originally planning on buying the Nautilus, the manager's (John) careful words made me buy the Aviator. As soon as I received the SUV, I was helped with the functions of it and was introduced to all its new features (by John and Dominique). The SUV itself pleased me very much, with both my daughter and wife relishing the experiences too. Even now, after I had bought the vehicle, I was assured that I would always be able to ask for help. I highly recommend that you go to Formula Ford Lincoln Sales if you desire a Lincoln, not only for the quality of the vehicles, but for the quality of the customer service.Raj Gunaratnam
Vish B
18:37 09 Mar 20
Chris L
17:12 07 Mar 20
Parking lot is way to crowded. No where for customers to park.
ROJO2CYL
14:51 29 Feb 20
Two issues, my F150 Platinum 2015 has know n issues with the washer fluid. Got the lines changed same issues no warranty. Then the seats heating/cooling goes on both sides simultaneously now the truck is out of warranty. I want to love the truck but these issues are a pain in the bu##! A Ford issue not specific to Formula Ford but they had the chance to fix issues
James Drew
17:16 27 Feb 20
Syed Fatha
15:39 24 Feb 20
Purchased a pre-owned 2018 explorer, after being on the market for a very long time. Dealt with Scott, Ali and Julie, all of whom were very generous with their time, information and services. Loads of help and transparency, would definitely recommend them.
Bradley McCourt
20:48 19 Feb 20
Nicole Johnston
14:57 17 Feb 20
The purchasing experience at your dealership, including your walk through of the app and the vehicle features was a real pleasure. I really felt like you all believed in my 2020 Corsair as a product and are excited about it for me. Well done to all of you and your passion for what you do.
Claire Murray
05:17 17 Feb 20
Fast and quick service. Staff was very friendly.
Kettelyne Pierre
14:14 15 Feb 20
Razaq Orogho
21:45 31 Jan 20
The entire team was superb. The salesman (Amer) was very good also. I strongly recommend them
Dom Al
23:45 20 Jan 20
Cyrus Kakalia
14:50 10 Jan 20
I went in for a recall on my vehicle, very friendly customer service. Very prompt, I was in n out in under 30 minutes and they were busy as well. Would recommend them for amazing service.
BangersAndMash98
15:44 03 Jan 20
Ferdinand Zamora
01:32 02 Jan 20
I brought my 2019 F150 to install the Extang Tonneau cover for my truck. Ross from Parts Department is so helpful in terms of pricing and the knowledge of the item by itself.I am very disappointed that after installing the tonneau cover by the service dept, it was not properly line up resulting to the rain water going in to the box. The support bracket was lightly tighten and I have to re do everything to make it worthwhile and useable.
George Terzievski
14:58 27 Dec 19
I was browsing their F150 inventory outside parking lot when I was approached by one of their over eager sales reps... Asking me if I needed any assistance. I replied by telling him I'm doing fine looking at the vehicles on my own without any pressure from any of their sales reps... He answered that there wouldn't be any pressure at all... I ignored him and started walking away from his vicinity. He apologized for having bothered me as he walked towards their building... I looked at a few more vehicles and left...
Brenda Kelly
12:26 11 Dec 19
We are very pleased with the purchase of our new Lincoln, Nigel and John were great to work with. We bought here because of our service experience over the past 3 years.
Diana Smyth
22:11 30 Nov 19
Very helpful team willing to make the best purchase experience for you.
Tom Hamilton
22:48 29 Nov 19
W
22:09 22 Nov 19
It’s a dealership... so really it depends on who your dealing with.. can be great or it can be horrible
Benny Hsiao
01:11 14 Nov 19
Adam Shariff
22:12 11 Nov 19
Formula Ford is one of the best ford dealerships in the GTA. Stewart baker & Kelly Kennan, my service advisors were specialists in providing exceptional auto service during my ownership of a fusion. Every employee at this dealership presented themselves as courteous, kind, and genuine in my interactions. I’ve now changed vehicles or would have loved to continue servicing here. Thank you to everyone at Formula Ford!
Steve and Will's BIG adventure McCullough
20:33 04 Nov 19
Ashok Tewary
18:25 02 Nov 19
Shehzadi Khan
17:36 17 Oct 19
Got my own first car ever from Pickering Ford and it was a smooth and incredible experience. Waleed, our sales rep was incredible and extremely helpful! I was hesitant to start car shopping because of the hassle of looking around but this was the first dealership I went to and they made it all work for us :) The car is amazing on its own and Waleed's amazing customer service was a cherry a top. Highly recommend!!!
shane danraj
19:52 12 Oct 19
Wonderful service! The staff know their stuff and you will feel confident driving out with their vehicles! Definitely will reccomend Formula Ford anytime!
Harjot Sabharwal
22:24 08 Oct 19
Horrible....Dropped off my vehicle (under warranty) on Thursday evening, got a call from service advisor on Monday that vehicle is ready, come pick it up...I left work early enough not to get stuck in traffic, returned my rental down the street at Enterprise, got a shuttle to Formula only to find out that my vehicle ISN'T ready at all. my service advisor said bye i'm leaving, and someone will give you the keys.now I have no service advisor, and she coincidentally didn't do any closing paper work (yellow work order you get), and the shop foreman has no idea what happened, why I was called to pick up when clearly my vehicle is not ready for pick up.....gave me a loaner car, told me to hang on until next day (Tuesday). I got a call to pick up again...I asked for a manager to call me as it was a complete waste of time on Monday.Operations Manager Sean called me at 3:45pm (just prior to rush hour) and expected me to drop everything and come back to pick up my vehicle....He then said "I know only bits and pieces of what happened, I don't know the exact story" - as a manager you should be concerned about your staff not telling you the entire story if that was true, but then he came out and explained that he knew everything all along.....Not once did operations Manager Sean apologize for any inconvenience, not once did he show any sign of GOOD CUSTOMER SERVICE, in fact the only sort of sympathy I got was - "hey we gave you a loaner, that's courtesy enough"Poor customer service from Management, no sense of any sympathy let alone any realization that this was completely the fault of the advisor and FORMULA FORD - however the advisor LOIS did acknowledge it was completely her fault.When we give our cars for warranty, they are not doing it for free, they get reimbursed from FORD Canada, so why is it that they made it seem like they were doing me a favor by not charging me for this "work order" my vehicle is 2019 with 10k km only, i'm well within my warranty.
Bro: Mervyn Barrow
22:59 07 Oct 19
Sakib Azad
19:03 03 Oct 19
Samuel Eid
13:03 29 Sep 19
Cathy Bachand
14:57 23 Sep 19
Very positive experience, service reps were efficient and friendly, payment process painless. Only negative is I went to part department to inquire about winter tires and rims, the guys was in the back, looking out at the front counter, saw me, made eye contact, then walked away. I waited 5 minutes, then I too walked away.I will be shopping around for winter tires.Cathy
hilpesh patel
17:22 17 Sep 19
i have some issue with quality of the ford vehicle but sales manager has gone out of his way to help me. Strongly recommended.
Webs-GOPRO
18:37 13 Sep 19
I checked in with my service rep who was very personal, friendly, and super helpful. I had a few questions for her while I waited which were immediately answered. Overall I was very happy with my experience.
Angelo Volpe
15:17 13 Sep 19
Michael Sisk
22:48 11 Sep 19
Great service, arrived at the time agreed upon. Work was completed with in the time frame estmated, and the vehicle was recieved back cleaner than it went in.Friendly staff
Bradley Davison
16:34 10 Sep 19
Quick service and very helpful answering any questions i had
Farhan Tamim
01:07 10 Sep 19
Gin Bedi
22:39 08 Sep 19
Helpful staff, good selection of vehicles, no issues. Got a quote and wasn't pressured to sign.
Zaiga Fridenbergs
01:13 08 Sep 19
sophia angelica apostol
20:07 05 Sep 19
Friendly staff, excellent service
Ray Angrove
15:34 05 Sep 19
Sandy Cameron
04:12 05 Sep 19
When trying to transfer my lease a couple of years ago I had a very difficult time trying to make arrangements with the woman in the office. She would not return any of my calls. It took complaints to finally get a response. Now I keep getting emails asking about my experience with my latest service with the vehicle that I transferred over 2 years ago. I responded to the email asking that they update their records but keep getting emails reminding me to provide my feedback. So here it is. I'm in the market to buy a new vehicle and if I decide to purchase a Ford it won't be at this dealership.
bruce bothwell
16:13 04 Sep 19
I took my 2017 Lincoln MKC in recently (08/27/2019) for some what I thought was some excessive noise coming from the rear end. I had done the rear brakes about 2 weeks before that, and put the noise down to that, but, the noise continued. I got a loaner (nice perk of leasing a Lincoln product), and left the car there all day. Car was checked from front to rear wheel bearings, differential, tires balanced, and rotated, and had a "forced alignment" done. (that was done at my cost, which the dealership gave me a reduced price on). The best the dealership could come up with was that the tires were worn unevenly (scalloped is the term they used), and this was causing the humming sound/vibration I was getting at speeds above 80km/hr. Other than buying new summer tires, I would have to live with it. Since my lease was going to be up in May 2020, and I would be putting winter tires on in November 2019, and putting the summers back on next mid-April, I guess I will have to live with it (the noise). I will say, that the alignment and rotating the tires did help somewhat. I also had some wind noise on the front drivers side, which they addressed by adjusting the way the door was hung, but, strangely enough, and quite by accident, I discovered that the sound was coming from the driver's side mirror. When I retracted the mirror at highway speed, the sound increased signifcantly. I don't think there is a fix for this...perhaps the wind is resonating through the outlet for the heated mirror.Overall, I was treated very well by Formula Ford in Pickering...this is my 3rd vehicle I have got from them (I bought a 2007 Edge, and then leased a 2014 Edge, before I leased my Lincoln). I will be going back for another Ford when my lease is up in 2020.Bruce Bothwell
TR Legassicke
15:46 02 Sep 19
We dealt with Service Advisor Lois Chenell and the service was excellent and courteous. There was also a gentleman helping out with little details. We are from out of town when our car died on Morningside Rd. in Pickering. We had to call CAA for a tow to the nearest dealership, and once there, our car was seen promptly. We were treated well and were given a courtesy shuttle to the Pickering Mall, and were picked up there once the car was ready. The transmission module was replaced and an outstanding recall issue was taken care of as well. All in all, about 4 hours, and everything covered by warrranty. Thank you Formula Ford Sales!
Mark wong
15:24 02 Sep 19
Benjamin Benjamin
14:32 02 Sep 19
Gilda Gillard
14:53 30 Aug 19
David Skitch
02:10 30 Aug 19
I have taken my f150 here for service several times and have been treatedexcellent from the time i dropped it off they stay in touch with the progress of the service.After how I had been treated here i decided to by my new F250 here from Nigel Timal.Nigal was excellent to deal with as he gave me a great price and suggested some options that I didn't think of.Truck was ready when promised.
Derrick Robinson
14:05 29 Aug 19
FriendlyFast and service with a smile
Jenny d
12:35 27 Aug 19
Very good experience purchasing my new car here. Trustworthy and knowledgeable staff that makes you feel comfortable and covers all the details. Definitely would recommend Formula Ford Lincoln- Pickering!
vivavet
18:45 20 Aug 19
I started with ford Formula with 2014, 2015, 2016 Ford F 150 lease and recently I bought out my 2016 when the lease end. Very good experience and I am living west end of Toronto, How ever I can not find better than ford formula. The last deal, Mr, Ali Sharafeldin was awesome in customer service and I am %100 satisfide.
Nicholas Shiwdin
16:46 20 Aug 19
Shirley Marsh
02:30 10 Aug 19
The staff were very patient and helpful. We love our new Lincoln. Thanks so very much.
Edward Tessier
19:31 07 Aug 19
Al Somani
19:53 02 Aug 19
Good staff
Aaron M
18:47 02 Aug 19
Had a issue with sync 3 in my truck. After speaking with ford customer service of canada they advised me to go to another dealership to get the job done after she spoke with formula ford. That is hilarious and sad at the same time. Guess I will never be back to formula ford.
Jacob Russell
23:41 29 Jul 19
absolutely in love with the car I purchased from Deandra and Ali. They were more than reasonable during negotiations and were lovely people all around. Will definitely be returning for future vehicle purchases, and recommending this place to friends!
michael
15:31 27 Jul 19
Peter Neckles
17:33 25 Jul 19
excellent service from start to finish
Barry Dunn
13:15 23 Jul 19
Excellent, friendly, quick service. Personnel there are knowledgeable, personable and helpful. Highly recommend their service department.
Robert Laitinen
18:04 21 Jul 19
I was completely satisfied with the service at Formula Ford.I would recommend it to anyone.Thank you.
Francine Scala
13:05 19 Jul 19
Everyone is very friendly and helpful the moment you walk in.
Mario Iozzi
13:06 14 Jul 19
Lois is awesome the service provider!
Andy G
11:01 14 Jul 19
Mary-Louise Barbieri
12:44 13 Jul 19
Maurice Huang
20:30 11 Jul 19
Hussin noordheen
19:29 10 Jul 19
Niloufar Ebrahimi
02:37 10 Jul 19
Stephen Samuel
22:42 07 Jul 19
Elana Derry
13:25 03 Jul 19
The staff at Formula Ford in Pickering were wonderful to my family after having a nightmare experience at a different Ford dealership. They went out of their way to answer our questions, take care of paperwork, and make sure our Lease was properly handled.A special thanks to Joe, Dan, and the girls at the front desk for answering a million calls from my mother with such professionalism and patience.I highly recommend this location, and will drive out of my way for any future Ford services
Patricia Rivas
15:17 01 Jul 19
I visited Formula Ford for the first time in June to have my Lincoln MKX serviced. I am very pleased with the service I received, the personnel was very polite, helpful and professional. I’d definitely recommend Formula Ford .
Catalin Codita
14:26 01 Jul 19
dave smith
22:10 28 Jun 19
So I recently had the opportunity to pick up a 2019 brand new 6.7 liter diesel f250 from formula Ford and I have to tell you John is the best.ok so I live in Hamilton and I have been searching for the perfect truck with the options I needed and some of the other stuff that I didn't need ))) I'm very picky John went out of his way to take care of my long distance purchase. to buy something so expensive these days without seeing it is crazy John made it so easy.when me and my wife got there the truck was ready and spanky new . I picked it up they offered to deliver it no charge but I really wanted to meet these guys.. I enjoyed my experience so much that I am already in the process of ordering a 2020 f550 I own a local landscaping company in Hamilton DL landscaping and for all our trucks we will be making the trip to formula Ford in Pickering to see John and all of his amazing staffI definitely would recommend these guys and am so happy with my truck she is one week old today and has already saved me alot of money if you want a ford at great price with amazing service this is the place to go
Martin Mueller
19:41 27 Jun 19
Jesus Allan Miranda
14:07 27 Jun 19
Diana Aubi
14:01 27 Jun 19
kenroy gordon
22:07 25 Jun 19
David Terminesi
14:33 21 Jun 19
Worked with Tom and Ali to lease an F150. Knowledgeable and professional from start to end! Ensured that all of my questions/concerns were answered and cared for. I highly recommend Formula Ford and those two gentlemen in particular!
Greg Howard
13:59 21 Jun 19
Quick service with very friendly and knowledgeable staff. It's a pleasure to do business with Team Formula!
nina teng
13:49 21 Jun 19
Farukh Tanveer
21:11 18 Jun 19
Mike Nobile
21:32 11 Jun 19
Nicholas Ramlogan
06:08 10 Jun 19
Mike Sairoglou
20:03 06 Jun 19
Jamie Graham
00:08 06 Jun 19
I had problems with my new truck and right from the start. My sales person ( Joe Chapman ) went above and beyond to make sure everything worked out. I know from what was done it was not only him involved. The management and sales team at Formula Ford are absolutely the best I have ever dealt with.I am a long time Ford owner and have dealt with lots of dealership . I recommend this dealership over any other hands down. Thank you Formula Ford.
Samantha Samuel
17:58 04 Jun 19
Great service!!
Darren Gosyne
11:30 03 Jun 19
Always have had great service here
Frank D.
18:16 30 May 19
Bradley Strongman
22:38 29 May 19
Bighubs
17:59 17 May 19
No issues. Very pleased with service. A bit long on the waiting time but acceptable.
Derek Walker
17:07 17 May 19
Dana Ilias
12:29 15 May 19
AMAZING service!
Soumya Sharma
13:29 14 May 19
Very friendly and professional staff that went above and beyond to provide stellar customer service!
Sal Caggiula
15:00 13 May 19
I'm frustrated by the amount of time, money and inconvenience with resolving the issues with seat and sunroof. I've had to bring my vehicle in 3 times and now a forth to resolve the heated seats issue. The module part number wasn't in the Ford catalogue. This started in 2018 when i needed my seat warmers...Its May and now they are telling me I need an element as well and need me to bring the vehicle back in. In addition, I barely use my sunroof and the motor apparently dies and not covered under warranty. I don't use a sunroof in winter in Canada so what would make the motor die over the winter????This has been a frustrating and terrible customer experience...especially dropping $1,100 and I'm still not done on a 2 year old vehicle.
Bel-Air Conditioning & Heating Inc.
12:09 13 May 19
Goran Jankuloski
11:57 12 May 19
Morres Chelebi
13:54 11 May 19
As soon as i entered Formula Ford I felt right at ease. Tony was very informative and helped making my first Ford purchase Fun and easy. If your thinking about purchasing a Ford make sure to See Tony at Formula Ford.
jonny mac
14:20 10 May 19
I had the pleasure of working with Tony on my Mustang GT purchase. He made the entire process quick, simple and painless. Ali, the sales manager made me feel like I had known him for years. Julie was a ray of sunshine while sorting all of my paperwork. I highly recommend Formula Ford and their team.
Rachel L
14:56 09 May 19
Team is great...very helpful and very pleasant to deal with.
S A
15:24 08 May 19
The worst customer service ever!!!! So disorganized and no seems to have the correct information. Pls read your warranty service tech Peter advised me to come in May after the warranty expired and then told me there was nothing they could do for me. This has soured me towards even having a Ford vehicle. I'm selling mine. Worst dealership ever!!!!!!!!!!!!!!!!!!!!!!!!!
Lynda Troidl
15:38 07 May 19
Samantha Morana
04:30 07 May 19
Almost bought a new Ford Escape but reconsidered appreciate the help though
karen bassingthwaite
23:21 06 May 19
Great service, as always
Sarah Di
00:28 05 May 19
Basil Bundy
22:44 04 May 19
My visit to Ford was good as always, the staff are friendly and inform you of what is going on with your car
Ray Schroer
23:13 02 May 19
I bought my new 2019 Mustang GT and they were excellent to deal with. No pressure and I felt comfortable from start to finish!! Highly recommended 👍
Connie Milnes
12:25 01 May 19
I took my car in for an oil change and to have the snow tires taken off and my all season tires put on. I must say the service was fantastic as usual, Very friendly, helpful staff who care about the customers.
Yvette Piip
00:55 30 Apr 19
Friendly staff & Great service - THANX
John G
14:20 28 Apr 19
Called in trying to get prices on an f150. I asked the salesman if he would be willing to beat other dealership prices that I currently had. He wouldn’t give me any pricing over the phone, and bad mouthed all the other dealerships. Well you guys lost a sale. I just signed on for a 2019 f150 yesterday.
matt barnett
12:30 28 Apr 19
Ford in Pickering has always been very good servicing my car for the past 8 plus years now! The last visit I waited for a water pump - for 2 weeks before I had to call to inquire about water pump which was there but was never called to book appointment to install it. Other than that,the rest of service went very well!
Michael Ling
14:55 26 Apr 19
Disappointed with the communication about the shuttle service. Being told the work on my truck was ready, I was called at 3:36pm and told a shuttle is on its way but did not show up until after 5pm. I called numerous times to get an update to be referred to the voicemail 3-4 times. There was no apology made by customer service about the delay or miscommunication.
Christopher Lundy
14:38 25 Apr 19
Always met with excellent people and top notch service at Formula Ford in Pickering.Thanks !
Ron Sherwin
12:42 25 Apr 19
Formula Ford replaced a problematic battery on my Ford Escape on virtually no notice while I waited in their customer lounge. This quick service was very much appreciated, as this is the only car in the family - the disruption to our daily routine was virtually unnoticeable. Thank you Formula Ford!
Kelvin Longden
22:13 24 Apr 19
I came in for a tire change and it was done very quickly. Staff are always pleasant.
Jennifer Lewis
16:13 22 Apr 19
Amy
19:12 20 Apr 19
The Service Department at this location is outstanding! Everyone is very nice, helpful and knowledgeable and I always feel well taken care of during my appointments. The Service Manager is always very professional, courteous and truly cares about his customers and runs a great department.
Reynold SUGRIM
21:18 19 Apr 19
Robert Dufour
13:41 16 Apr 19
John Fraser
16:10 12 Apr 19
I got the answers I was looking for and not a run around
Darren Correia
11:01 11 Apr 19
Terrible service. Have been calling then all week to book an appointment for my airbag recall and they refuse to call me back. Left 3 messages and counting.
Nirushun Velauthapillai
19:56 09 Apr 19
Im giving this place a 3 three star rating for different reasons. The person by the name of Lydia, is completely rude and does not own up to her mistakes. She loves to argue and thinks that she is correct all the time. She made a mistake with booking me in for a recall, and I have 2 witnesses that can account for what she said on the phone. All it took was for a quick apology and to say "yeaup, it was my fault," but that was too much for her. I ended up speaking to Sean Taylor, and he has helped out so much. So Lydia would get a minus 5 rating and sean will get a 5/5 rating. Sean was great, he went above and beyond to help me out. One toxic person in that dealership can spoil the good work of everyone else.
Ryan O'Riley
14:07 06 Apr 19
kurt p
11:05 01 Apr 19
Peter mutapovich
02:44 31 Mar 19
suresh gosyne
21:11 29 Mar 19
Outstanding service always. Thanks team!
c b
20:26 26 Mar 19
Terry Leimonis
13:52 25 Mar 19
When Ford Canada screws up, this is the kind of dealership you want making it better. I always get fantastic service whenever i come by here for parts. Great prices, clean environment, friendly staff, what more can you ask?
Peter S
22:40 23 Mar 19
Very clear honest and true. A top class dealership my experience with everyone from sales to the manager Dean to Julie in finance. Just a great experience
Random Name
15:41 23 Mar 19
I sent several requests through their website to book a test drive and never got a reply back. Eventually I just went there to see the car and they told me they sold it. Why do you have the vehicle on Autotrader and your website if you sold it? Because it's bait for customers to come in that's why.Had a terrible experience before as well where you forced my mother to put a deposit on a car that she didn't want and when I came with her to get her money back your sales staff told me that his manager is brown and old school and will be offended that I don't let my mother buy a car. I told him it was none of his or his managers business what we wanted and to just give our deposit back. He then proceeded to ask me TO GO OUTSIDE AND FIGHT HIM. YES PEOPLE THIS ACTUALLY HAPPENED TO ME AND MY MOTHER. I HAVE VIDEO EVIDENCE TO PROVE IT. I WILL NEVER STEP FOOT IN ANY FORD DEALERSHIP EVER AGAIN. KEEP YOUR GARBAGE CARS AND SERVICE.
Andrew Wilson
19:55 22 Mar 19
crystal webb
14:17 17 Mar 19
Great service
Charlie A
00:22 15 Mar 19
Good qualified and kind
Pam Marr
19:32 06 Mar 19
Helpful and honest!!
Claudio Rezende
17:40 27 Feb 19
Perfect
Stuart Buckley
23:10 25 Feb 19
Can you rate it a zero???This has to be THE WORST EVER dealership.DO NOT BUY ANYTHING FROM HERE. You have been warned.Once you’re out the door, they go back on deals stating they were never set, was given 4 oil changes, won’t honour any of them.Had a reoccurring problem, 5th time for the same repair and had to wait 5 days for the part when they knew for days it was coming in for the same repair.AVOID AT ALL COST.
Debbie Fiotakis-Supinski
20:47 22 Feb 19
The dealership was thorough at my last maintenance visit. They made sure the car was safe and I was given not inconvenienced while the car was being repaired.
Henry
18:07 22 Feb 19
The service at Formula Ford is excellent. I've taken all my Ford vehicles there for service.They provide service in a timely manner and I would recommend Formula Ford for all your service needs.
Russell Pickering
16:27 22 Feb 19
Mina Mekhaiel
23:32 18 Feb 19
The service reps were great, both Samantha and loiuse they helped book my appointment and ordered the part that I needed installed. The only reason this review is only 2 starts is because I signed up for the car detailing package but after I paid and got into my truck I looked back and noticed the whole back seat wasn't cleaned or even vacuumed. I wasn't going to wait around etc so I just decided I will do it my self but most likely I wont get my truck detailed there again. I was really disappointing....
Mark Rinsma
18:41 18 Feb 19
Ford certified used vehicles.So far not even a year later. New media center. New oil cooler. New turbo. New cylinder head. Almost $10k in repairs.I will not be paying anyone in your dealership another obsolete red cent.Response to owner:Too little too late. You have all my details and I have done my due diligence by way of communicating my dis satisfaction on several occasions. I have not received any communications other than your spam to buy more Fords.Presently, 2 years later it still disappoints and offends me when I read my own review that reminds me what an atrocious first dealership experience this was.It could have been, and should have been been made right when I was communicating face to face with your staff.Granted I can't speak to the fact this may have changed since, and I sincerely hope it has, because at the very least I know Ford trucks are great, and a lot of my friends own and enjoy them.In my opinion you failed to meet or enforce with your staff the standard you set for yourself. I will not be a returning customer.
Gino Del Re
18:30 18 Feb 19
Jake Lorenzen
19:27 16 Feb 19
Great sales staff, great service!
Bonnie Bullock
20:06 15 Feb 19
Jason Kissoon
23:45 12 Feb 19
After a year of ownership I have to say that the sales and service advisors are great. The technicians are horrible, I will never take my vehicle back to this dealership for service again. I gave them 5 chances and now I am terribly disappointed with them. First time I went for a recall they fixed it but did not put my truck back together, I had to go back next dqy and complain. Second time I took it for my GPS not working. They said they cleaned the part, did a reset, and it works. Within 5 minutes of me driving away with the vehicle it stopped working. I had to schedule another appointment for them to tell me they will order a part. A week went by and the part arrived so I scheduled another appointment to take my vehicle on. Low and behold, it's the wrong part. I left my vehicle there for a week as it was taken apart from the previous appointment awaiting the new part. After a week the new part came in, tech installed it and said it was fixed. I drove away and once again the issue was still there. The technician did not test the functionality properly during each visit which could avoid this whole situation.
Hoosen Khan
23:17 12 Feb 19
Showed up without an appointment....they slotted me in and took care of my truck issues....
Ivan Bekish
01:30 11 Feb 19
Hugh Devine
11:59 09 Feb 19
Jacob Whynot
18:05 04 Feb 19
Shuttle was convenient!
Gail Simpson
16:11 30 Jan 19
Kate K
00:48 29 Jan 19
I was really pleased with the service I received from Peter at formula ford Pickering. My problem was not covered by my warranty but Pete said he would take a look at it , and fixed it at no cost to me. For that, I am a loyal formula ford customer. Sincerely, thank you.Cliff
Brent McDonald
05:59 24 Jan 19
Staff is very friendly, never had issues untill this past week and a half. Left 3 voicemails to book an appointment for a recall on my 2018 F150 and not a call back. Sent a request online via their website to make an appointment and no response back.
David Sawh
16:22 23 Jan 19
Excellent service intake and management by Miss Keenan. My vehicle was transitioning off multiple maintenance and service packages and Miss Keenan took time to ensure that all outstanding recalls and issues requiring attention was addressed and did a health check on the vehicle. Post service, she took the time to review the dashboard and discuss any potential matters requiring attention near term.
Neil Walker
12:57 22 Jan 19
Always a positive experience with Formula Ford and Nigel Timal.
tracy akker
17:42 21 Jan 19
Anuj Bhargava
17:57 18 Jan 19
My experience with Formula Ford Lincoln has been excellent and would highly recommend others to come and see for themselves. I dealt with Dean Sharma who went above and beyond to help me choose the right car for me and my family. He got me the best possible deal for my car again. This is my Second car from him. First one was Escape and now I have taken Lincoln MKC from him. He knew every detail about the car and could answer any question I had. He was a pleasure to work with. I would highly recommend him and the whole team at Formula Ford......
Kajaparan Jeyanthan
18:37 17 Jan 19
Service was good. Very professional and courteous.
Steve McConnell
17:58 17 Jan 19
Great sales team. Very friendly and knowledgeable. Thanks again for everything!!
Ces Garway
19:02 16 Jan 19
brad fallis
18:23 15 Jan 19
Parts not very good bought five cases of oil they don't help you carry it over nothing send over $500 in parts you would think the least they could do is help you carry stuff in
Mister Dude
02:50 15 Jan 19
Amit Khera
23:40 12 Jan 19
Friendly and professional service center, punctual and accurate car servicing and repair. Shuttle service is time saver.
Obaida Issa
23:53 10 Jan 19
Bought my first car from this dealership which had very good service and was very helpful with all my questions about the car. I can easily recommend this location for anyone looking help in purchasing a car. Mr. Nasim and Mr. Sharafeldin were both very friendly and accommodating when I was browsing for a car.
Stephen Gilbert
21:39 10 Jan 19
philip roshan smith
21:24 09 Jan 19
Awesome experience . Mr. Dean Sharma and Mr. Bossit did a awesome job in getting me the right vehicle and also the color my wife wanted in a very quick time . It was all together an excellent experience for me in the purchase . From the beginning till the day they handed over the key , they took us in the right direction and gave wonderful buying experience .
Jalal Issa
23:22 08 Jan 19
Inderprit Arora
17:41 04 Jan 19
Great experience of dealing with team of professionals, and best customer service.
T Langevine
17:39 04 Jan 19
Sharon Rutherford
17:46 31 Dec 18
Mark Crone
19:38 28 Dec 18
If you are buying new, talk to Nigel. Service department has evening hours and a courtesy shuttle.
Brankica Jakovlevski
16:18 27 Dec 18
This is our second pleasant experience at Formula Ford (initial review, below). It was time to trade in our truck, and the process could not be more seamless. We worked closely with Greg initially, and then with both Greg and Ali (and Julie at the end). Greg is probably the nicest least-pushy person we have met. He met all of our needs and exceeded our expectations of what we drove off with. He really kept us in the loop at all times - from initial contact about our lease, to update on the status of locating the truck, price options, and all the bells and whistles that came with it. I think he was just as excited for us to pick up our truck as we were. Even Ali (who I'm sure we drove nuts) was patient with us and gave us the best deal. We ended up paying less than our prior truck, and were able to get more than what we had before! Julie put the bow on everything at the end. Amazing customer service and as a result, a seamless transition. We now have our Big Red Truck! THANK YOU TEAM! Happy to send referrals to you :)(Initial Review 2016) We had the most pleasant experience at Formula Ford Lincoln. Following a random walk-in during the Christmas holidays (when we should have been shopping for gifts), we walked into a showroom that Formula Ford Lincoln had at the local mall. We had been eyeing a truck for some time, and thought it would be nice to see (and test drive) one. During our first visit, we met Charles Hamilton. Charles was extremely helpful and patient with all of our questions and gave us a lot of insight as to the type of trucks available and which one would meet our needs. Several visits thereafter, we realized that the Ford F150 kept us coming back. This is when we met Prem. Both Charles and Prem were extremely patient with us and we truly believe that we received not only the best service, but the best deal possible. Here we are...several weeks later, picking up our new factory-built truck. And the service standard remains up to perfection. They even revisited our initial sales agreement and notified us that we could actually get an even better deal (if you can believe it). We would most certainly recommend this dealership to anyone - the staff is remarkable and we look forward to our service visits (and maybe a couple free oil changes). Thank you Formula Ford Lincoln.
sean taylor
20:01 21 Dec 18
Francisco D
22:32 20 Dec 18
Special offers, special place. Good customer service
fairouz rizk
17:23 19 Dec 18
Excellent service
Michael Yacoub
21:17 18 Dec 18
Stay Away! They wouldn’t honour their warranty and replace a dead battery that’s only a year old and says FORD on it. Don’t expect them to fulfil your warranty here.Update- I called in and after being directed to service it went straight to voicemail. If you want to really help then call me. You have me in your system.
Cathy Ramcharan
22:47 17 Dec 18
Great service from receptionist at the service garage, always a pleasure talking to her. I also got my car back faster than expected. Job well done...thank you .
Karen Chalmers
22:37 17 Dec 18
Recently went again for routine maintenance on a 6+ year old car. I know people often only go to dealerships until their warranty runs out but I do get great friendly service here and the cost does not seem to be more than would be paid elsewhere once the return promos are earned. Also, I do not get pushy cross sales pitches like at certain drive in oil change chains.
M H
20:58 15 Dec 18
Thanks to Damien, I was able to purchase my first vehicle without issue. Best part is that he actively responded to all my questions after-hours. I only had to go in a few times to finalize the deal and test the car!
George Marly
03:20 10 Dec 18
Got a great deal on a 2014 fusion . Very good service. Very happy
Wally Blake
20:13 05 Dec 18
Still no resolve with my issues.cant give any rating at this point.
Wendell Browett
04:40 28 Nov 18
Robert Legault
14:49 27 Nov 18
My last Service appointment at Formula Ford Sales was very good, and I am pleased with the work performed, and the cost.R. Legault
Lynn Lean
14:43 27 Nov 18
Have had consistently poor service of our Ford vehicles here (wheels, yes happened more than once, falling off on the highway following tire changes, mysterious malfunction of air conditioning following oil changes, windshield washer fluid completely empty even though "box" has been ticked confirming inspection, etc). Final straw last week when told expensive repairs required for car. No compensation offered even though we said we would rather purchase a new car. FORD missed out on the deal; purchased a new SUV the next day, different manufacturer.This dealership cost FORD the loyalty of a 25 year purchaser of FORD vehicles.
George Lobb
03:01 24 Nov 18
obiwong49
20:54 23 Nov 18
Dean and his Formula Ford team were really great in helping me with my new vehicle purchase. They were friendly, very genuine, and generally made my experience superb. Customer Service at its best. Also, The Explorer is an amazing ride!
Jeremy Berger
14:33 22 Nov 18
Atique Muhammad
11:45 22 Nov 18
Nice location
Natasha Indarjit
02:13 22 Nov 18
Michelle McMullin
00:19 21 Nov 18
Jason Hurst
23:40 20 Nov 18
Best service ever
Gem T
17:13 16 Nov 18
Sean is awesome...love you sean 🤗🤗
Kumaran N
22:38 14 Nov 18
Scott Craig
23:35 13 Nov 18
Was in the showroom for 25 minutes looking at a demo and not one sales staff approached me. One guy, was surfing on his phone. Online prices are mediocre, and greeting customers is horrible. Off to another dealer6:30pm on a Tuesday
Chris Roddick
00:55 11 Nov 18
Best prices around and be sure to deal with Nigel Timal, he is the best salesperson we have ever dealt with by far. We were absolutely relaxed about purchasing a new vehicle as he is not pushy and seems to really care about the customers. Also he took the time to explain the vehicle and options that we purchased. This is a gem of a dealership and is an absolute first for us. Extremely satisfied !!!!
Sohail Altaf
18:41 09 Nov 18
Rey Vindua
13:35 09 Nov 18
Went to Formula Ford to fix a recall on my F150. They were fast, efficient and friendly.....Thanks Formula Ford.
Beverly Judge
18:57 06 Nov 18
Bala Balakirishan
00:50 02 Nov 18
Second purchase from Formula Ford Lincoln absolutely best buying experience special thanks to Nigel and Julie
Victor Williams
23:10 29 Oct 18
M T
16:30 29 Oct 18
Darlene Fleming
19:19 26 Oct 18
Great Experience.
Andrew Bourne
00:42 25 Oct 18
Sharon Bhela
18:50 23 Oct 18
Louise Lisboa & David Menezes
23:03 22 Oct 18
Carl Hochreiter
18:37 22 Oct 18
Best service, great dealership. Stewart is the best service advisor honest reliable and thorough. They are the reason I’m still driving my Explorer
Nancy Clarke
17:29 22 Oct 18
Heidi Carriere
18:03 27 Sep 18
Great Customer Service. Honest friendly employees. I will not take my Ford any where else! Thank you Formula Ford.
DON DELA PENA
22:02 26 Sep 18
Ryan
17:32 26 Sep 18
My first visit to Formula 1 Pickering service dept. for 2010 Mustang. Kelly Keenan was the service rep who helped. She was very friendly and organized. Great communication - kept me in the loop with what needed to be done and why. Will probably make this my regular service dealership now. One suggestion would be to offer a quick car wash to shine things up … just to add some icing on the cake.
Terrance Mohammed
00:32 26 Sep 18
Linda Mossman
17:13 25 Sep 18
I was very pleased with the service I would have given it five stars if the second appointment had of been on time
Tele-N- Cephalon
17:09 25 Sep 18
Jay Gee
20:38 24 Sep 18
Terrible service department. Over quoted, misdiagnosed and charged to fix errors. I hope my experiences were the exception.
Stew Wolfe
21:35 21 Sep 18
William Chow
12:02 20 Sep 18
Jennifer White
19:43 19 Sep 18
We bought an EcoSport in June. Shortly after we had the car we noticed the radio was change stations when you started the car (changed to an Am station with someone with a strong accent talking loudly), there was a squeak from the back seats and when there was a loud noise in the area the alarm would go off. Also, there was a bump in the drivers door armrest under the leather.We took it in to have all these issues looked at. Ford ordered a new armrest, rest the radio to factory settings, fixed the alarm and said the squeak was the leather seats and it would go away. (it was not that kind of a squeak). After getting it back the radio still changed on its own and the seats were still squeaking.When I took it back in to have the armrest replaced I asked them to look at the radio and seats again.This time they said there was a wire not connected for the radio and the seat noise was the leather.The next day the drivers window auto button would not work so back I went. I was told the person who replaced the armrest must have hit something.So now I have a car that the back seats are still squeaking and the radio changes to AM by itself.
Ramandeep Singh
16:34 17 Sep 18
Excellent experience. Dean helped to choose the right Vehicle and gave the best price - no other dealership could match his price. I am very happy with my new Explorer and the Buying process !!
mark killam
16:16 17 Sep 18
Carol Taylor
22:30 13 Sep 18
Michael Smith
18:18 12 Sep 18
Janiththa Subaskaran
17:38 12 Sep 18
Praveen and Prem was very helpful and guided us to the right vehicle Excellent customer service Praveen. Would definitely go here for my next vehicle purchase!
Al Muradally
15:09 07 Sep 18
Jennifer Jones
15:44 05 Sep 18
Very quick, professional and friendly
Carol Foisy
15:06 03 Sep 18
Speedy service on my MKC, and friendly, helpful staff...no bad news to share, folks. I recently switched to Formula from another dealership and glad that I did!
Harry Smith
14:04 03 Sep 18
Sharona Thomas
15:17 31 Aug 18
Arin McQuaid
13:34 31 Aug 18
Poor customer service
Paul Warwick
12:38 31 Aug 18
Formula Ford always does a good job and if any issues occur they are quick and fair with the solution. Service personnel are very professional and knowledgeable.I recommend paying a bit more to get quality service.
amber morgan
12:42 25 Aug 18
Amazing Service
Mark Sankey
01:18 25 Aug 18
Great staff . Rohit was excellent even tbough he is farely new . I will return and refer business to you . Thanks Mark S
Carrie Scott
12:32 24 Aug 18
Zahid was great!
- Manny's Interior -
18:24 21 Aug 18
Excellent Service. Fast and Reliable. I would Highly recommend Family and Friends.
R Stronge
14:56 21 Aug 18
Tory Guarrasi
11:38 21 Aug 18
Great Service as always.
Karmendra Patrabansh
16:34 20 Aug 18
michael anderson
14:43 17 Aug 18
Great service.
Kevin Millman
00:54 16 Aug 18
poor service
Jena Jeyam
22:42 15 Aug 18
David Gonzalez
16:13 15 Aug 18
Joel Belgrave
17:29 14 Aug 18
Great dealership, great staff, great car !!! Thank you Pickering Ford.
Jim Sarris
14:51 12 Aug 18
Hamza Chaudhry
15:22 11 Aug 18
James Thomas
15:08 10 Aug 18
Excellent customer service.. very satisfied with the work that was done on my vehicle
Scott Hughes
11:31 08 Aug 18
Not impressed with ethics of this dealership. Made a deal for a used Ranger and it was to include 2 free oil changes. Brought it in for the first oil change and was refused.My 82 year old mother bought a brand new explorer from them. Needed some warranty work done on it, took them forever so I pulled the vehicle and took it to Heritage Ford who took care of it same day.Will not return
Mike Catalano
11:17 07 Aug 18
Caroline Gomba
20:02 02 Aug 18
Judy Murley
02:30 01 Aug 18
Day Si
06:46 31 Jul 18
Worst service centre and would never recommend1) 2017 - my suv was called for recall fuel tank - took it there for free service due to recallAfter my wife and kids goes on the road - suv still showed half tank but suv ran out of gas with no other indicationAfter towing using CAA back to this service centre , the service advisor told me Bruce I believe that they made a mistake on their end and said technician didn’t connect few things back ..was so pissed off at 4pm my wife and 3 kids stuck on Steele’s road near staines busy road side of the one lane road!!!2- 2018 - engine seized and worst customer service by service advisor Stewart . Drop the car around 1030-1100am, I had to call at 430pm to find out my engine gone on suv 2010 Ford Edge where service advisor couldn’t call and tell me..worst part didn’t explain what happen properly but puts on work order and attach a sales representative business card that engine is gone time for a replacement vehicle ..this suv I had for 2011 -2018 and was so pissed!Anyways I would never go to theee guys or will recommend anyone as they don’t look after their customers.First impression failed - guess what I did buy a new suv but bye bye ford because of that service not returning to buy ford :)
Funmi Awobusuyi
14:57 28 Jul 18
Great service Praveen, Prem and Mo!
Luis de Mesquita
21:13 27 Jul 18
Lois, your service adviser is the best i have found so far.I always fear the contact to service advisers from previous experiences...this one was a pleasure.
Horst Schlichting
18:05 23 Jul 18
Hugh Smith
16:19 23 Jul 18